RETURNS & EXCHANGES
At LAZO, we want you to love every piece you receive. If your purchase isn’t quite right, we’re here to help.
RETURN ELIGIBILITY
- Unworn and unused
- Unwashed and unaltered
- In their original condition
- Returned with original tags and packaging
* For hygiene and quality reasons, items that have been worn, washed, damaged, or altered may not be accepted.
EXCHANGES
If you need a different size, you may request an exchange, subject to availability.
RETURN PERIOD
Return or exchange requests must be made within 7 days of receiving your order.
SALE ITEMS
Items purchased during special promotions or marked as Final Sale may not be eligible for return or exchange.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
REFUNDS
Once we receive and inspect the returned item, eligible refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and clear photographs of the item.
Need help with a return or exchange?
Contact our LAZO customer care team before sending your item back.
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